NAVYBOOT Online Shop

Frequently asked questions

Issued: 17.11.2015

1. Is my data at NAVYBOOT secure?
Yes, your data is secure. NAVYBOOT uses SSL encryption, which ensures that your personal data and your preferred payment method are transmitted securely via the internet. The data is encrypted to ensure that it can only be read by the payment system.

2. Do I need a customer account to order something from NAVYBOOT?
No, you do not need a customer account. You can order from NAVYBOOT as a guest. To do so, click on “Shopping Cart” and on the “Go to Checkout” button, then select “Checkout as Guest”.

3. Where can I log in/out?
Click on the top right on “my account” and log in under “Registered Customers”. To log out, also click on “my account” and you will find the “Logout” button on the top right.

4. I’ve forgotten my password, what can I do?
Please select the “Forgot Your Password?” link at my account and enter your email address. We will immediately send you an email with a link that will allow you to reset your password.

5. How can I restrict the search using filters?
Use our filter to refine your search. To do this you can select individual categories, product groups, models, colours, and sizes.

6. How can I remove a product from my Shopping Cart?
Click on the “Remove item” link; the product will then be removed from the Shopping Cart.

7. How can I be sure I have placed my order correctly?
After your order has been received by us, you will receive a detailed order confirmation from us by email, listing every product ordered by you and the colour, size, and price.

8. Can I cancel my order if it has not yet been sent?
An order can only be cancelled if it has not yet been processed by us. If the order has already been processed, it will be dispatched to the delivery address indicated. In this case you may make use of your 30-day right of return.

9. Can I still change the delivery address for an order that has already been confirmed?
The delivery address can only be changed if your order has not yet been processed and dispatched. Please contact customer service as soon as possible at customer-service@navyboot.com to find out whether the delivery address can still be changed.

10. How can I track my order?
As soon as your order leaves our dispatch centre, you will be notified by email. This email includes the tracking number for your package, so that you can track it at any time.

11. What is a partial delivery?
It is important to us to ensure that you receive all the items you have ordered as quickly as possible. If an item cannot be delivered in one shipment within two days, it is possible that we will split your order into a number of partial deliveries so that you receive at least the deliverable products as quickly as possible.

12. Can I return a purchased product if I don’t like it?
Yes, provided you return the product to us in immaculate, unused condition and in the original packaging within 30 days of receipt. To return the product, use the return label that was delivered along with the shipment. Affix it to the package. Add the completed return form you received with the shipment to the package. Then take the package to the Post to be returned. The nearest Post counter can be found at www.post.ch.

13. How long do I have to return a product?
We accept returns that are handed in for return at a Post counter no later than 30 days following delivery.

14. What costs am I responsible for if I return a product?
The return delivery of goods is free of charge for our registered customers. We will provide to our registred customer a postage-paid return sticker attached to the delivery that shall be used for your returns. If you have purchased the goods “as a guest” and not as “registered customer”the costs of returning a product are payable by you. The amount of the costs depends on the weight. For details please consult www.post.ch.

If you are returning the product because of a defect or incorrect delivery due to our fault, for all our customers all costs are payable by NAVYBOOT. If you have received such a delivery, you must first notify our customer service of this by emailing customer-service@navyboot.com and make a corresponding notation on the return form.

15. Can I exchange a product that does not fit?
No, it is not possible to exchange it. You may nonetheless return the product to be exchanged within 30 days and trigger a new order for the newly desired product.

16. Can I return a product I purchased online at the NAVYBOOT store?
We regret that this is currently not possible.

17. What do I do if the product arrives in a damaged condition or I do not receive the product I ordered?
Please notify our customer service department of the defect by emailing customer-service@navyboot.com, indicating your order number. You will then receive a postage-paid return label from us for your return free of charge. Defective or wrongly delivered products must then be returned within 30 days using the return label, together with a notation on the return form regarding the defective delivery.

18. How long will it take to ship my order?
Standard shipping by Economy Post generally takes no more than three business days. More detailed information concerning shipping can be found here.

19. What do I do if I have not received the package even after 4 business days?
After your order is dispatched, you will receive an email from us with the Post consignment number. You can track your consignment at www.post.ch by entering this consignment number. You may also contact our customer service department at customer-service@navyboot.com

20. What payment methods are accepted?
We accept credit card (VISA, MasterCard and American Express), PostFinance and PayPal payments.

21. Can I also pay by invoice?
We regret that this is currently not possible.

22. Are NAVYBOOT products offered at the same price everywhere?
Yes, the prices of NAVYBOOT products are identical in all stores and at the Webshop.

23. How can I cancel an order?
You may cancel the order at any time during the order and payment process. However, if the entire payment process has already been completed, please immediately contact the customer service department at customer-service@navyboot.com. We will attempt to stop the shipment and payment process.

24. I haven’t received a confirmation email; what can I do?
If you have not received a confirmation email, please contact our customer service department by emailing customer-service@navyboot.com.

25. How do I get back the money I paid if I make a return?
If the product ordered by you is returned to us within 30 days in immaculate, unworn condition, we will credit your credit card with the amount paid within two days at the latest. Transferring the amount back to you via the online payment portal we use can take up to 14 days.

26. Can I also order by phone?
We regret that this is currently not possible.

27. Does NAVYBOOT also deliver internationally?
At the moment we only deliver within Switzerland and Principality of Liechtenstein.

 

Technical questions

1. Is my personal data secure?
There are technical measures in place to protect the NAVYBOOT website and webshop against damage, breakdown and unauthorised access. Your privacy is treated with strict confidentiality. Every employee who has access to your data, has signed a strict privacy statement. Your trust is our top priority. NAVYBOOT is committed to putting all possible technical measures in place to keep the safety of your personal data to the highest standard.

2. How secure is the online payment?
We place the highest value on the security of our online payments. Your data is always encrypted and therefore protected from unauthorised access. Your credit card details are processed by our trusted security-certified partner.

3. What can I do in case of technical difficulties on the NAVYBOOT website?
We are committed to providing you with a great shopping experience. However, should you encounter technical or functional problems, don’t hesitate to contact our customer service at customer-service@navyboot.com

To make the most of our webshop, please make sure you’re using the latest available version of your browser, Javascript is activated and cookies are enabled

4. Which web browsers are supported by NAVYBOOT?

Desktop Browsers (Windows, iOs, Linux)

  • Chrome 41+
  • Firefox 31+
  • Safari 7+
  • Internet Explorer 9+

Tablet (iPad 2+, iPad mini, Nexus 8+)

  • Chrome 41+
  • Firefox Mobile 31+
  • iOs 7+ (Standard Browser)
  • Internet Explorer 11+
  • Android 4.4

Mobile (Android, iPhone, Windows Mobile)

  • Chrome 41+
  • Firefox Mobile 31+
  • iOs 7+ (Standard Browser)
  • Windows Phone 8 (Standard Browser)
  • Android 4.4

5. What screen resolution do I need?
To view the website images you will require 960px for iPads and Windows-Tablets, 1280px for larger screens.

6. What are cookies and how does NAVYBOOT use them?
Cookies are small pieces of text data which are stored on your computer after visiting a website. Once you revisit that website, the information contained in the cookies is automatically obtained and processed. We use cookies in our webshop amongst other things to save the content of your shopping basket whilst you continue to shop. That way you don’t have to log in to NAVYBOOT every time. Moreover, cookies enable you to see the items you viewed last.

7. How do I enable cookies?
The activation of cookies differs depending on the browser.

Google Chrome

  1. Open the browser menu and select “Settings”.
  2. In the “Privacy” section, select “Content settings”.
  3. In the “Cookies” section, select “Allow local data to be set (recommended)”.

Internet Explorer 9-11

  1. Open the browser menu (gear wheel icon) and select “Internet options”.
  2. Click the Privacy tab, and then, under Settings, move the slider to the bottom to allow all cookies.
  3. Click OK to close the Settings window.

Mozilla Firefox

  1. Open the browser “Firefox” and select “Options”.
  2. In the “Privacy” panel check the mark “Accept cookies” to enable Cookies.
  3. Click OK to close the Settings window.

Apple Safari

  1. Open the browser “gear wheel icon” and select “Settings”.
  2. In the “Privacy” panel, under “Block Cookies” select the option “Never”.
  3. Close the window.

8. What is JavaScript?
JavaScript is a scripting language used to analyse user interactions and to change, reload or generate the content of the website.

9. Why do I need to enable JavaScript?
To make the most of your shopping experience at NAVYBOOT and to use all available functions of the webshop, we recommend activating JavaScript.

10. Can I shop from the NAVYBOOT Webshop on my smartphone or tablet?
The NAVYBOOT website and webshop are optimised for smartphones and tablets.

11. Are there differences in the display on the smartphone or tablet?
To guarantee the perfect shopping experience, the website is optimised for mobile devices.

12. Is there a NAVYBOOT app available?
Currently there is no NAVYBOOT app available. The NAVYBOOT website and webshop are optimised for mobile devices so you can enjoy the perfect shopping experience on the go.

13. I can’t complete an order. What do I do now?
Unfortunately, problems may occur due to automatic browser updates or other technical reasons. We therefore recommend that you regularly delete your browsing history and Cookies and empty the cache.

Deleting your browsing history in Internet Explorer

  1. Open the browser and click on the gear wheel icon.
  2. Select “Internet options”.
  3. In the slider “General” select “browsing history”. Click “Delete”.
  4. A window “Delete browsing history” will open prompting you to check all the data you wish to remove. By clicking “Delete” the browsing history will be removed.

Deleting your browsing history in Firefox

  1. Open the browser. At the top of the Firefox window, click the Firefox button. Select “Settings” In the new Firefox 29 you will find the “Settings” option under the three horizontal bars icon.
  2. Select “Privacy” from the slider. From the “History” menu, select and click “Clear Recent History”.
  3. Choose how much of your history Firefox will clear and click on “Clear now”.

Deleting your browsing history in Chrome

  1. In the top-right corner of the browser window, click the Chrome menu (three horizontal bars). Select the option “Settings” from the menu.
  2. Select “History” from the menu on the left. Click the button “Clear browsing data”.

Deleting your browsing history in Safari

  1. In the top-right corner click the menu “gear wheel icon” and select “Settings”.
  2. Choose “History” from the drop-down menu and click on “Clear Website Data”. Finally click on “Clear now”.