Delivery in Germany is always free of charge if the order value is above EUR 50. Returns are free of charge for registered customers.
You can register at the checkout under "My Account". If you are logging in for the first time, you must confirm your e-mail address by clicking on the link provided in the e-mail.
Our standard delivery method in Germany is DHL Paket National. You should receive your order in 4 to 7 working days. Please check our exact delivery conditions in our T+C's.
Returns are free of charge for registered customers. If you place your order with us as a guest, you have to cover the return costs yourself.
For returns, please use the enclosed return form. If you are a registered customer, your return form will contain a barcode for DHL. You can use it to return your order at your nearest Deutsche Post office or DHL Paket-Station.
If you ordered as a guest, your returns note will have no barcode.
You can check the status of your order at any time on this page or under your account.
Refunds will be made to your selected means of payment as soon as the returned item arrives in our warehouse. You will receive an e-mail confirming that your order has arrived and the refund will follow. Depending on the credit card provider, it may take up to 14 days for the refund to appear on your bank statement.